Relations with stakeholders

In this sustainability report, Ansaldo STS has aimed to present the different ways in which it interacts with its stakeholders, distinguishing between:

  • information sessions: one-way communication by the Company to stakeholders;
  • consultation/dialogue: when the Company asks for stakeholders’ opinions (e.g., through surveys, polls, focus groups, etc.) or sets up permanent discussion groups;
  • partnerships: specific projects carried out and/or managed with stakeholders.

This description is useful to understand how to improve the interaction methods with different stakeholder categories to gradually increase the opportunities for dialogue and partnerships, and in so doing create shared value.

STAKEHOLDERSINFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
CUSTOMERS
  • Periodic project meetings
  • Meetings with customer senior and top management
  • Participation at trade fairs, conferences and opening ceremonies
  • Communication via the social media
  • Customer satisfaction survey
  • Hazard Workshop to test the safety of products and solutions
  • Open Day to collect feedback from end users
  • Joint venture agreements
HUMAN RESOURCES
  • Communications about the Company’s performance, delivery of its main projects, acquisitions of new orders
  • Climate analysis through launching of a global yearly survey
  • Assessment of managers by groups of peers (360° for executives)
  • Talent selection and development programmes 
  • Coaching sessions for international work teams (Project team effectiveness)
  • Partnership with the Electrical Engineering Department of the University of Genoa, joining the career guidance committee. Laying the foundations for a scholarship initiative aimed at promoting engineering studies and investing in new graduates
  • Collaboration with the Department of Civil, Construction and Environmental Engineering of the University of Rome “La Sapienza” in relation to the Level II Masters in “Infrastructural and Rail Systems Engineering”
SUPPLIERS
  • Requests for information, references, catalogues, etc.
  • Requests for technical and price bids; negotiations
  • Online survey of sustainability issues (TenP of Global Compact Network Italy Foundation)
  • Medium to long-term supply contracts

BANKS

  • Invitations to participate in deals
  • Communication and presentation of project data
  • Meetings to present projects and their details
  • Negotiation of terms and prices
  • Partnership for the guarantees related to the O&M Riyadh Metro and O&M Riyadh Princess Noura, mRing 3 Copenhagen, Tel Aviv Red Line, Mumbai Line 3 and the Florence Hub projects
  • Partnerships and beauty contests for the guarantees related to the newly acquired projects: Framework ERTMS Germany, Transitio Mälab Sweden and IRICAV 2
  • Partnership for the negotiation of new credit letters

INVESTORS/FINANCIAL ANALYSTS

  • Roadshows
  • Conferences
  • Video conferences
  • Roadshows
  • Conferences
  • Video conferences

ITALIAN AND EU PUBLIC INSTITUTIONS

  • Institutional communications (internet news, press releases, etc.)
  • Consultations about potential partnerships for research projects
  • Joint research projects

LOCAL AUTHORITIES/PUBLIC ADMINISTRATION

  • Regular institutional communications
  • Charity day

LOCAL COMMUNITIES

  • Reports on the progress of projects to the local community (together with the local institutions)
  • Participation in local stakeholder committees
  • Customer satisfaction of rail users
  • Participation in programmes to develop local communities

TRADE ASSOCIATIONS

  • Institutional communications (internet news, press releases, etc.)
  • Consultations about potential partnerships for research projects
  • Joint research projects

THE MEDIA

  • Regular institutional communications
  • Consultations for more details of specific issues

DIGITAL USERS/SOCIAL NETWORK

  • Regular institutional communications
  • Ongoing communications and regular updates of the website
  • Partnerships with social networks to develop web communications and relations