Metro Honolulu will be the first fully automated driverless transit system in the USA. A line built with the purpose of reducing traffic congestion in the ‘Ewa-to-Downtown’ corridor by connecting West Oahu with downtown Honolulu through a 20-mile elevated rail line. Hitachi companies Ansaldo STS & Hitachi Rail Italy were assigned the design-build work for trains and core systems, and 12+ years of Operation & Maintenance.
- Provide a fast, affordable, safe and reliable transportation alternative, and reduce by 50% the daily commuting time for workers and students.
- Hitachi will create local workplaces, full-time employees in the railway business – 35 already created, 300+ to be created by 2025.
- Elimination of 40,000 daily car trips from jammed roads and highways, and reduction of polluting emissions by 3.9 to 4.6%.
- Rail transit will be electrically powered and, with Hawaii moving toward the goal of 100 percent clean energy by 2045, trains will be synonyms of ecological transportation as the percentage of renewable energy increases.
Communication and involvement of the local community
Ansaldo Honolulu, the general contractor led by Ansaldo STS S.p.A. of which Hitachi Rail Italy S.p.A. is a partner, developed a special communication plan to keep the local community up-to-date with the project. Moreover, since 2012 it has coordinated the communication activities with the community in collaboration with the contractor.
Ansaldo Honolulu is a member of Move Oahu Forward, a local stakeholder committee whose mission is to promote initiatives that improve mobility and the quality of life, to contribute to developing the economy and future growth, safeguarding the island’s unique ambience and lifestyle. This committee believes that the Honolulu metro project is a step in this direction.
Ansaldo Honolulu has set up a website to update the local population and stakeholders: http://www.ansaldohonolulu.com/
Sustainability and Safety
The Ansaldo Honolulu website contains a section on sustainability, aimed at highlighting the Company’s focus on occupational health and safety and environmental protection in accordance with US federal laws, state laws in the State of Hawaii and international regulations, in line with Ansaldo STS’s model.
Ansaldo Honolulu distributes regular information to all of the stakeholders involved (schools, businesses, citizens) regarding the potential risks associated with the metro, and also provides periodic training for the police, fire service and emergency medical teams.
Development programmes for the local community
Ansaldo Honolulu, the client Honolulu Authority for Rapid Transportation (HART) and the University of Hawaii have worked together since 2011 to provide training and enable the hiring of 300 employees to carry out operations and maintenance activities for the metro.
Furthermore, since 2015 Ansaldo Honolulu has also participated in many job fairs in the State of Hawaii, and approximately 45% of its 75 staff are local.
Communication and involvement of the community at a national level
Every year, a delegation from Ansaldo Honolulu meets with members of the US Congress in Washington DC as part of the “Hawaii on the Hill” programme organised with the support of the Chamber of Commerce of the State of Hawaii.
The meetings with congress members and federal office directors cover transport, the employment market and business relationships with Hawaii, the rest of the United States and Asia.
Support for local communities affected by flooding and volcanic eruptions
Ansaldo Honolulu recently provided support in the form of financial donations to the communities affected by flooding on the island of Kauai and the volcanic eruption on the island of Hawaii, once again proving itself to be a “good corporate citizen”.
Lines 2 and 4 of the Lima metro is a project worth USD 5.658 billion and is one of the most ambitious works in Peru’s in terms of both high engineering and required technology.
The works cover 35 km of underground tunnel (27 km for line 2 and 8 km for line 4), for a total of 35 stations and 2 depots for the maintenance and parking of trains. Total journey time between the two terminals of line 2 is 45 minutes, a saving of approximately 90 minutes.
Lima will benefit from efficient and sustainable transport which will contribute to stimulating economic and social development and resolving traffic congestion.
The new line features a sophisticated driverless train system and will serve over 600,000 passengers per day.
Its construction saw the participation of leading international design, construction and management companies. Ansaldo STS is part of this group and contributed its experience in railway technology and equipment.
Communication and citizen participation
The Line 2 Lima Metro Consortium, of which Ansaldo STS is a member, hired a local company to implement a social and communication management programme which includes:
- management of relationships with the community directly affected by the construction (project’s area of influence);
- full communication: in the area directly affected, with the public, the authorities and the social networks. As part of this project, a website was created which provides updates on the construction of line 2 https://www.facebook.com/linea2metrolima?fref=ts;
- social indicator monitoring;
- managing relations with the press and the media;
- social risk surveillance and prevention, crisis management and immediate reply.
Development programmes for the local community
During the entire construction phase, the project will create around 300 direct jobs and 8,000 indirect jobs. In the Ansaldo STS offices alone, more than 20 young engineers have been hired. Furthermore, over 2 million people in the directly affected areas will be able to benefit from:
- more jobs opportunities during construction and operations
- travel safety
- shorter travelling time
- greater productivity
- more family time
- more customers for companies when the metro becomes operational
- more safety
- more value for the whole local area.
COPENHAGEN METRO AND CITYRINGEN
Ansaldo STS is carrying out two relevant turn-key projects in Copenhagen: Metro Copenhagen and Cityringen.
The first project started more than 20 years ago. In 1996 Ansaldo STS was awarded with a main contract for the transportation system of the Metro Copenhagen lines M1 and M2. The first section of Metro Copenhagen was completed in 2002. The whole infrastructure has been operative since 2007. Ansaldo STS has always managed the Operation and Maintenance and in the last 8 year contract (2010-2018) many renewal projects have been carried out, as well.
In 2011 Ansaldo STS was awarded with a main contract for the transportation system of the new metro of Copenhagen, called Cityringen. It shall be a fully automated driverless metro ring line under the central part of the city. The line shall consist of two single track tunnels - each approximately 24 km in length - and 24 stations, 23 of them underground. The first phase of the project will be completed and released to revenue service in 2019.
The customer, Metroselskabet, analysed the socio-economic, environmental and health and safety impacts before defining the metro’s specific characteristics. Ansaldo STS was able to satisfy its requests thanks to its design and technological expertise and its capacity to reduce environmental impact and guarantee safety.
Involvement of the local community
Local community involvement is promoted by the customer Metroselskabet. Ansaldo STS participates in the following initiatives:
- monthly meetings with a work group comprised of the customer, other contractors (CMT, Salini), employers and trade unions. The group’s key objective is to prevent and monitor all complaints or disputes about labour conditions;
- the MSURR committee, a group consisting of first aid personnel, the head of the local police and the Danish emergency management agency (Beredskabstyrelsen). The committee is in charge of all issues related to evacuations, first aid and other emergency management problems both with respect to the metro’s operation and construction of the Cityringen. Its members discuss and agree on principles and procedures to ensure very high safety levels based on documented descriptions.
A “gentlemen’s agreement” provides for the hiring of local labour (more than 200 employees) with incentives for additional hires.Customer satisfaction
Ansaldo STS was awarded the contract to operate and maintain the Copenhagen Metro until the end of 2018. This contract was agreed in January 2010 following a European tender. The contract remuneration is linked to service availability, punctuality and the results of customer satisfaction surveys. Customer satisfaction is indeed of vital importance to the Metro, both in terms of maintaining existing customers and attracting new ones. Accordingly, the Danish customer, Metroselskabet, and Ansaldo STS devote considerable attention to customer feedback.
Various tools are used to understand Danish metro passengers’ needs and expectations. They include quarterly customer satisfaction surveys.
In 2012, for the third year in a row, the Copenhagen Metro was named the world’s best automated metro. This award was given at the Metrorail conference of leading experts in metro systems around the world. A key element in the selection of the awardees was the high level of control and customer satisfaction.
Since the metro was rolled out in 2002, customer satisfaction with Metroselskabet has been carefully monitored through surveys conducted by an independent entity. However, only after the M1 and M2 lines were completed were customer satisfaction results included in the contractual agreements. Metroselskabet and Ansaldo STS continue to analyse and report on the survey results, which are published quarterly.
Surveys were performed on a sample of approximately 5,000 users and their satisfaction is regularly monitored in accordance with the following aspects: Satisfaction with the journey, Cleanliness of the stations, Cleanliness of the trains, Timeliness, Service quality, Updating of information and Safety. Each of these performance factors is directly assessed by passengers and then compared with specific, predefined targets.
In 2015, the Danish authority for the working environment awarded the Ansaldo STS team the highest score in the assessment of health and safety compliance: a royal smiley.
The authority uses smileys to assess companies’ compliance with applicable provisions. The assessments are posted on the website to enable the public to monitor a company’s performance. There are four health and safety assessment levels: red, yellow, green and royal smileys. The latter reflects the top level awarded to companies that have obtained an officially-recognised health and safety certificate, confirming the extraordinary efforts made and the results achieved to ensure a high level of compliance.
The target was achieved thanks to the involvement and the support of the entire project team from the beginning of the project in 2012. During this period of time, Ansaldo STS’s HSE management department worked hard to meet all requirements and confirm compliance with the highest environmental, health and safety standards of the Cityringen project.